Vendor Refund Policies

Vendor Refund Policies 💼

Understand your responsibilities, refund timelines, and settlement rules as a vendor on QubimallShop.

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Policy Overview 📋

Key guidelines every vendor should know.

Vendor Responsibilities

  • Ensure accurate product descriptions
  • Package items securely for transit
  • Respond to refund requests within 48 hrs
  • Maintain adequate stock levels

Refund Eligibility

  • Items must be returned within 30 days
  • Products must be in original condition
  • Custom/personalized items are exempt
  • Proof of purchase is required

Return Handling

  • Vendor pays return shipping for defects
  • Customer pays for change-of-mind returns
  • Inspect returns within 3 business days
  • Issue replacement or accept return

Refund Process Timeline ⏳

From request to settlement — here's how it works.

1

Request Received

Customer submits refund request with details

2

Verification

We verify the claim against your product records

3

Approval

Refund is approved or escalated for review

4

Settlement

Amount settled after deducting applicable fees

Refund Conditions 🏷️

Different scenarios and how they are handled.

Damaged in Transit

Full refund if item arrived damaged due to packaging issues.

Wrong Item Shipped

Full refund when incorrect product was dispatched.

Defective Product

Full refund for manufacturing defects within 30 days.

Customer Change of Mind

Partial refund (minus restocking fee) if returned unopened.

Settlement Rules 💰

How refunds affect your payouts.

Processing Timelines

Refunds are processed within 7-10 business days after the returned item is received and inspected.

Commission Adjustments

Platform commissions on refunded orders will be reversed. No commission is charged on the refunded amount.

Payment Reversals

Refund amounts are deducted from your next payout cycle. Chargebacks may incur additional fees.

Important Notes

  • • Refund policies may vary by product category. Review your category-specific agreement.
  • • Repeated refund requests on your products may affect your vendor rating and visibility.
  • • Fraudulent refund claims will be investigated and may result in account suspension.
  • • For disputes, you can escalate to our mediation team within 14 days of the refund decision.